To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your shipping and payment details to complete the order.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Return/Refund/Exchange
Payments
About & Policies
How do I place an order?
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to change or cancel it. Please contact our support team as soon as possible via Whatsapp.
How do I check the status of my order?
Once your order is confirmed, you’ll receive a tracking link via email or SMS. You can track via AWB number, or you can contact us via whatsapp, we will update you at the earliest.
I didn’t receive an order confirmation. What should I do?
Please check your spam/junk folder first. If you still don’t see it, contact our customer service team with your name and the item(s) you ordered.
How long will it take to receive my order?
Delivery time depends on your location. Typically, orders are delivered within 7–8 working days. You’ll receive a tracking link once your order ships.
Can I change my shipping address after ordering?
Yes, but only if the order hasn’t been shipped yet. Please contact us immediately with your order number and the correct address.
Why was my order cancelled?
Orders may be cancelled due to payment issues, unavailable stock, or invalid shipping details. You’ll be notified with the reason and refund (if applicable).
What if I receive a damaged or wrong item?
We’re sorry! Please take a video and photo of the item while opening the package and contact our support team within 10 days. We’ll arrange a replacement or refund.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD. You’ll see the option during checkout.
Where can I get help with my order?
-
📧 Email: nexterpick@gmail.com
-
📞 WhatsApp: +91 6366600112
What happens if I’m not available during delivery?
Our delivery partner will contact you. If the first attempt fails, they will usually try again within the next 1–2 days. Please be available on whatsapp/call.
What is your refund policy?
We offer refunds for eligible items returned within 10 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I request a refund?
To request a refund, please contact our support team at [nexterpick@gmail.com/+916366600112] with your order number, reason for the return, and videos, photos (must).
When will I receive my refund?
Once your returned item is received and inspected, we’ll notify you. If approved, your refund will be processed within [12–15 business days] to your original payment method.
Can I get a refund if I paid Cash on Delivery (COD)?
Yes, for COD orders, we’ll issue the refund via bank transfer, UPI, depending on your preference. We will request your details for the transfer.
Are there any items not eligible for refund?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
What if I received a damaged or defective item?
We apologize for the inconvenience! Please send us a photo or video of the damaged item while opening within 10 days, and we will issue a replacement or full refund.
Can I exchange instead of a refund?
Yes, we also offer exchanges for the same product (different size or color) if available. Please mention this in your request.
How will I know if my refund has been processed?
You’ll receive a confirmation email or message once your refund has been approved and processed. If you don't see it within the expected time, feel free to follow up.
Who do I contact for refund-related queries?
-
📧 Email: nexterpick@gmail.com
-
📞 WhatsApp: +91 6366600112
What payment methods do you accept?
We accept a wide range of secure payment options, including:
-
Credit/Debit Cards (Visa, MasterCard, RuPay)
-
UPI (Google Pay, PhonePe, Cred, Amazon pay etc.)
-
Net Banking
-
Wallets (Freecharge, Mobikwik, Jiomoney etc.)
-
Cash on Delivery (COD)
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery
Is my payment information secure?
Absolutely. We use SSL encryption and secure payment gateways to ensure all your payment details are safe. Your card or payment data is never stored or shared — your privacy and security are our top priority. We use Razorpay as payment gateway which is wellknown and secured payment gateway.
Why was my payment declined?
Your payment might be declined due to:
-
Insufficient balance
-
Incorrect card or UPI details
-
Expired card
-
Payment gateway/server issues
-
Restrictions by your bank
Where are you located?
We are based in Kasaragod, Kerala, and operate primarily as an online store. All orders are shipped from our fulfillment center located in Delhi, MP, Bengaluru
Do you have a physical store?
Currently, we do not have a physical retail store. We operate 100% online to keep prices competitive and offer you the convenience of shopping from anywhere.
What is your privacy policy?
What is your privacy policy?
We value your privacy and are committed to protecting your personal information. We only collect data necessary to process your order and improve your shopping experience. Your information is never shared with third parties without your consent.
👉 Read our full privacy policy here: Privacy Policy
What is your shipping policy?
We offer delivery in India only with estimated delivery times between 10–12 working days. Free shipping is available. All orders are shipped via trusted courier services.
👉 View full shipping policy: Shipping policy
What is your return policy?
We offer easy returns within 10 days of delivery for most products. Items must be unused, in original condition, and returned with all packaging.
Refunds are processed once the return is received and inspected
Refund policy link: Refund Policy
Orders
How do I place an order?
To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Fill in your shipping and payment details to complete the order.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we may be able to change or cancel it. Please contact our support team as soon as possible via Whatsapp.
How do I check the status of my order?
Once your order is confirmed, you’ll receive a tracking link via email or SMS. You can track via AWB number, or you can contact us via whatsapp, we will update you at the earliest.
I didn’t receive an order confirmation. What should I do?
Please check your spam/junk folder first. If you still don’t see it, contact our customer service team with your name and the item(s) you ordered.
How long will it take to receive my order?
Delivery time depends on your location. Typically, orders are delivered within 7–8 working days. You’ll receive a tracking link once your order ships.
Can I change my shipping address after ordering?
Yes, but only if the order hasn’t been shipped yet. Please contact us immediately with your order number and the correct address.
Why was my order cancelled?
Orders may be cancelled due to payment issues, unavailable stock, or invalid shipping details. You’ll be notified with the reason and refund (if applicable).
What if I receive a damaged or wrong item?
We’re sorry! Please take a video and photo of the item while opening the package and contact our support team within 10 days. We’ll arrange a replacement or refund.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD. You’ll see the option during checkout.
Where can I get help with my order?
-
📧 Email: nexterpick@gmail.com
-
📞 WhatsApp: +91 6366600112
What happens if I’m not available during delivery?
Our delivery partner will contact you. If the first attempt fails, they will usually try again within the next 1–2 days. Please be available on whatsapp/call.
Return/Refund/Exchange
What is your refund policy?
We offer refunds for eligible items returned within 10 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
How do I request a refund?
To request a refund, please contact our support team at [nexterpick@gmail.com/+916366600112] with your order number, reason for the return, and videos, photos (must).
When will I receive my refund?
Once your returned item is received and inspected, we’ll notify you. If approved, your refund will be processed within [12–15 business days] to your original payment method.
Can I get a refund if I paid Cash on Delivery (COD)?
Yes, for COD orders, we’ll issue the refund via bank transfer, UPI, depending on your preference. We will request your details for the transfer.
Are there any items not eligible for refund?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
What if I received a damaged or defective item?
We apologize for the inconvenience! Please send us a photo or video of the damaged item while opening within 10 days, and we will issue a replacement or full refund.
Can I exchange instead of a refund?
Yes, we also offer exchanges for the same product (different size or color) if available. Please mention this in your request.
How will I know if my refund has been processed?
You’ll receive a confirmation email or message once your refund has been approved and processed. If you don't see it within the expected time, feel free to follow up.
Who do I contact for refund-related queries?
-
📧 Email: nexterpick@gmail.com
-
📞 WhatsApp: +91 6366600112
Payments
What payment methods do you accept?
We accept a wide range of secure payment options, including:
-
Credit/Debit Cards (Visa, MasterCard, RuPay)
-
UPI (Google Pay, PhonePe, Cred, Amazon pay etc.)
-
Net Banking
-
Wallets (Freecharge, Mobikwik, Jiomoney etc.)
-
Cash on Delivery (COD)
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery
Is my payment information secure?
Absolutely. We use SSL encryption and secure payment gateways to ensure all your payment details are safe. Your card or payment data is never stored or shared — your privacy and security are our top priority. We use Razorpay as payment gateway which is wellknown and secured payment gateway.
Why was my payment declined?
Your payment might be declined due to:
-
Insufficient balance
-
Incorrect card or UPI details
-
Expired card
-
Payment gateway/server issues
-
Restrictions by your bank
About & Policies
Where are you located?
We are based in Kasaragod, Kerala, and operate primarily as an online store. All orders are shipped from our fulfillment center located in Delhi, MP, Bengaluru
Do you have a physical store?
Currently, we do not have a physical retail store. We operate 100% online to keep prices competitive and offer you the convenience of shopping from anywhere.
What is your privacy policy?
What is your privacy policy?
We value your privacy and are committed to protecting your personal information. We only collect data necessary to process your order and improve your shopping experience. Your information is never shared with third parties without your consent.
👉 Read our full privacy policy here: Privacy Policy
What is your shipping policy?
We offer delivery in India only with estimated delivery times between 10–12 working days. Free shipping is available. All orders are shipped via trusted courier services.
👉 View full shipping policy: Shipping policy
What is your return policy?
We offer easy returns within 10 days of delivery for most products. Items must be unused, in original condition, and returned with all packaging.
Refunds are processed once the return is received and inspected
Refund policy link: Refund Policy